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Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where you may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on: 01726 600034 (St. Austell) or 01752 936104 (Plymouth)

Or write to us (please request proof of receipt if posting):

St Austell Showroom
 1st Floor HBH Woolacotts Superstore
 The Valley Retail Park
 Gover Road, St Austell
 Cornwall PL25 5NE

Plymouth Showroom
 1st Floor HBH Woolacotts Superstore
 Coypool Retail Park
 Coypool Road, Plymouth
 Devon PL7 4TB

Or email us info@kettleco.co.uk

We aim to respond within 3 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Where we are unable to resolve your complaint using our own complaints procedure, we use Dispute Resolution Ombudsman and/or Which? Trusted Trader for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.