Installation Terms & Conditions

1. Prior to installation

  • The nominated sub-contracted installer who will be responsible for providing the installation service will contact you within 48 hours of your deposit to arrange a technical survey. The purpose of his visit is to check the proposed plan and layout confirming it will fit the area specified, is of a practical design and investigate all works to be undertaken discussed with your designer.
  • At the technical survey your installer will advise you should any supplementary work be required beyond the remit discussed at the time of deposit. If possible, at this time, or depending on the nature of the additional work involved, within 14 days, the installer and/or designer will confirm any additional costs verbally and in writing.
  • Whereby you have your own tradesperson(s) undertaking elements of the installation in conjunction with our installer any of these works are outside of our agreement with you. As such we accept no liability in respect of any damage or delays in completion of your project arising as a result of any additional works carried out by such a chosen subcontractor.
  • The proposed plan and design forms the basis of the installation service provided to you. As such you must ensure that you are happy with any amendments suggested by the installer to the proposed plan and design and that you fully understand them before you sign off your order with us.
  • Should you be unhappy with any of our installers proposals, whether it be additional work or any alterations made to the proposed plan and design, you should contact the designer at the showroom at which you placed your order as soon as possible. As our products are made to order we are unable to make any changes/alterations to your order once it has been placed.



2. Price/payment

  • The price of our installation service for the selected products and to achieve the discussed design will be set out in our Installation Quotation unless other agreed works have been discussed whereby the cost of this will be confirmed in writing.
  • The price shall be due and payable in accordance with the applicable Terms & Conditions of Sale at the same time as the products.
  • If our installer has agreed to carry out any works supplementary to the agreed remit, the price for the works shall be set out in written quotation supplied by the installer. You will need to discuss the payment terms with the installer separately to Kettle Co.


3. Your responsibilities

  • In respect of installation you are responsible for:
  • Ensuring that all measurements provided by you are correct and accurate.
  • Obtaining all necessary planning permission and building regulations consents.
  • Ensuring that our installer has clear and safe access to the area where the installation services are to be carried out.
  • Providing adequate power, lighting, heating and other necessary facilities for the installer to be able to carry out the installation services
  • If you appoint your own tradesperson(s), rather than our installer, to carry out any additional works, you must ensure that these works are carried out with reasonable skill and care. In the event our installer is unable to proceed with the installation services due to work outstanding / sub-standard workmanship of the additional works the installer will suggest one of the following :-
  • Complete/rectify the defective additional works at your cost; or
  • Arrange a date in the future to carry out the installation services to allow you the time to rectify the defective additional works.
  • Please note It is your responsibility to ensure that the Products are stored in a suitable environment until such time as the installer is able to install the products should the situation mentioned above occur. You will be responsible for the costs, loss and/or damage caused due to the installer being unable to carry out the installation services on the original date.
  • You must inform us of any structural defects or anomalies at the location where the installation services are to be carried out which may affect the installation services.
  • If during the installation services, you agree with the installer to deviate from the plan, then this is your responsibility and we shall not be liable for any costs, damage or loss arising from this.
  • If at any time throughout the installation you have any concerns about the installer or the quality of workmanship, you must contact us immediately. Do not wait until the installation is complete.
  • On completion of the installation services, you will be asked to sign a certificate of completion and allow us to take photographs of the completed works. If you are not happy in any way with the installation services which have been carried out and you do not note this on the certificate of completion then we will accept no liability if, in the future, you make a claim to us for damage or loss occurred during or as a result of the installation services.
  • If you raise a claim or issue in respect of the installation services you will allow us access to review the installation services/products and to take photographs of the products and any alleged damage or poor quality of work.


4. Installation services

  • We will endeavour to complete the installation services within the agreed timescale but will not be held liable for any reasonable delays due to unforseen circumstances.
  • Provided that you comply with your obligations we will ensure that the installer completes the installation to the specification discussed at time of purchase.
  • If during the installation services, it appears that the walls are incapable of holding the products supplied or the utility connections are unsafe, faulty, flawed or of poor quality, we reserve the right to suspend the installation service until the necessary remedial works have been completed.
  • We shall not be responsible for or liable for any damage, loss or expense caused due the poor quality of or fault with any of the walls or utility connections.
  • Whilst we will try to ensure our installers keep dust and disruption to a minimum during the provision of the installation services, you should take all reasonable and necessary steps to minimise the impact of the installation services, for example by moving breakables/delicate items and covering areas likely to be affected with dust sheets. Whilst the installers will endeavour to clean up after themselves, you should expect some dust to result from the installation services and you agree that we will not be liable for any cleaning expenses resulting from such dust.
  • Minor damage may occur to decor, plaster and tiling during the installation services but you agree that we will not be responsible for redecorating or making good any damage unless it is as a result of our negligence rather than an unavoidable consequence of having the products fitted.
  • The installer will issue a certificate for any gas and/or electric work that has been carried out as per the industry requirements and safe working practice.


5. Warranty

  • We warrant that on installation and for a period of 1 year thereafter the installation services shall be performed with reasonable skill and care.
  • We shall not be liable for any breach of the warranty should the following occur:-
  • The installation services were provided in accordance with the specifications or instructions provided by you;
  • You have failed to inform or notify us in writing that the installation services have not been carried out to an appropriate standard and we have not been given a reasonable opportunity to re-perform the installation services;
  • the walls to which the products are to be attached or the utility connections are poor quality, flawed, faulty or unsafe.
  • If the installation services do not conform with the warranty, we shall elect to either re-perform the installation services to comply or refund the price of the installation service.
  • We shall not be responsible for losses or damage that result from the disconnection of any white goods, including but not limited to washing machines, dishwashers, fridges, freezers and/or radiators.


6. Liability

  • Our liability shall be limited in accordance with the applicable Terms & Conditions of Sale.


7. Contact us